Shipping and Delivery Policy

Stuffle Labs LLP sells only digital services and does not ship physical goods.

Delivery

• Subscriptions and plans take effect on your account as soon as Razorpay confirms the payment, usually within a few seconds.
• One-off top-ups, such as Vaak practice minutes or Lottify credits, are added to your balance as soon as the payment is confirmed.
• Downloads, such as animations you export from Lottify, are available straight away in the product.
• Receipts are sent by email to the address on your account.

If something doesn’t arrive

If your payment succeeded but your plan or top-up doesn’t appear within 30 minutes:

1. Sign out and back in to refresh your account.
2. If it still hasn’t appeared, email support@stuffle.io with the Razorpay payment ID (it starts with pay_).

If we can’t deliver what you paid for, you get a full refund under our Refund and Cancellation Policy.

Service area

Our products are available online wherever our payment provider supports the payment. Taxes are shown at checkout.